About VFI and CIL's in general

After a review of critical issues facing Voices for Independence (VFI), the following three areas were identified as the most important focus for the efforts of VFI over the next two to three years. For each of the three areas, a number of strategic initiatives/approaches were identified.

We are asking for your feedback and comments about these areas. Below each section are some questions which will help us learn about your interests, needs, priorities and expectations for VFI.

Comments can be submitted via this email form or by telephone at 814-838-9890 voice or 1-800-838-9890 voice or 814-838-3702 TTY.

PROMOTING CONSUMER EMPOWERMENT

Develop activities/programs that will attract consumers and get them involved in advocacy and other IL related efforts
Reach out to consumers where they live
Develop relevant education (skills and information) programs
Enhance peer counseling/connecting efforts
Develop programs to help consumers deal with attendants/do attendant training
Conduct focus groups on core services
Expand staff development efforts related to IL

Your Feedback:

1. Tell us what you would like to see going on at VFI.

2. What sorts of things would you like to learn more about?

3. Please, feel free to suggest possible Board members and/or funding contacts or sources.

A. Sports?

B. Recreation?

C. Social?

D. Advocacy?

E. Other?

DIVERSIFICATION OF FUNDING

Identify a proportion of the Executive Director's workload to be devoted to fund development activities
- Contract with a grant writer as needed
- Nurture relationships with grant makers
Recruit Board members with development expertise/contacts
Pull together a group of knowledgeable advisors
Explore other governmental funding sources

Your Feedback:

1. What type of programs or services would you like us to offer? Please rank them from highest to lowest in priority.

2. Are you interested in helping with findraising efforts?

3. Please, feel free to suggest possible Board members and/or funding contacts or sources?

MAINTAINING SERVICE QUALITY IN RELATION TO CONSUMER NEEDS AND EXPECTATIONS

Standardize procedures to assure consistency and clarity
Develop standards for service
Articulate consumer rights and responsibilities (review Organization Values and Operational Values)
Develop consumer liasion staffing position/phone check-in

Your Feedback:

1. How do you think we could improve our service delivery?

2. What do you expect of us?

3. What do you think we expect of you?

4. Are you interested in becoming a consumer liaison?

5. What else could we be doing to meet your needs and expectations?

For more information, send e-mail to vfi@erie.net or write to:
Voices for Independence
3711 West 12th Street - Suite 3
Erie, PA 16505

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For more information, send e-mail to vfi@voicesforindependence.org or write to:
Voices for Independence
3711 West 12th Street - Suite 3
Erie, PA 16505